Putting IT right
Gridserve operates within the education, charity and SME sectors. Our tailored services simplify the ICT environment, putting knowledge on your side of the desk whilst ensuring that you obtain true value for money out of your technology investment.
In 2013 we took the opportunity of starting a new business to fundamentally redesign how an IT company should interact with its customers and partners. By implementing 'Design Thinking' into our business DNA we took an honest and transparent approach to Gridserve, demonstrating to customers that true partnership enabled both parties to flourish. The customer knowledge gap, that often provides a 'way in' for IT companies, is treated very differently by Gridserve; we start by empowering the customer so that they know the questions to ask whilst fully understanding the requirements, from both short and long term perspectives. This approach allows our customers to more clearly compare offerings that will fulfill their needs, highlighting how different Gridserve is as a potential IT partner.
We'd spent many years working for IT companies where a focus on profit was paramount, our sales targets took precedent over the customer experience and 'best in breed' technology was sold, often when something far cheaper would have been adequate. We'd had enough.
Our Value Proposition
Gridserve tailor services based upon need, functionality, usability, cost and how the solution fits the school, charity or business at a strategic level.
Value for Money
We offer value for money in a number of ways; through assistance with procurement, Bid Management, Hardware and Software provision as well as assessing your existing partners.
Simple, Seamless & Secure Solutions
Gridserve provide a range of essential services to meet your needs such as Microsoft Office 365, Data Back-up & Recovery, Managed Print and Network Connectivity.
Closing the Knowledge Gap
We focus on empowering our customers through IT Support, Remote Help-desk, Onsite Engineering, Proactive Monitoring and 'useful' reporting.